Shipping & Returns

United States and Canada: Shipped using EMS and can be tracked on http://usps.com or for Canada http://canadapost.ca
All items are sent with tracking
Free Shipping To Hong Kong,Taiwan,US,Canada now.
International Shipping: EMS Shipping usually 7 days

If you live in the USA you can also check your tracking number on USPS.com it is the buyer's sole responsibility to check the tracking and retrieve the package from the post office if USPS does not hand deliver it, failure to do so will result in additional shipping charges.

If the order says out of stock or oos or any information besides the tracking number, you should contact the store through their contact forms.

You can search your tracking by going to the following sites:

USPS - USA - http://www.usps.com
CanadaPost - CANADA - http://www.canadapost.ca
ParcelForce - UK - http://www.parcelforce.com
Chronopost - France - http://www.chronopost.com
TNT Express - Netherlands - http://lit2.tnt.com.cn/tracker/trackandtraceInit.do

Other countrys - http://www.ems.com.cn/english.html
Service: newbalanceusstore@gmail.com


Return policy:
* We are committed to your complete satisfaction. All ordered items here are closely to the word here "what you see on our website are what you get in 7days".Before enjoying easy exchange & return policy, Please contact us with returning shipping address before sending the items back. Feedback now! All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached.

* All ordered items are the right items you pick here.We promise you of the right order package.So if returning right items for a refund:all shipping and handling charges will be paid by customers.

* We do not cover the shipping cost of returns or exchanges of right order package, you will be responsible for the shipping and handling costs. Additionally, we recommend that you add tracking and insurance for your own protection, as we cannot be responsible for lost shipments.

* All returned merchandise should be sent to the shipping address we email you after you get our feedback here!


Exchanges
* We will accept exchanges for a different size or color within 30 days of the original order dispatch date. Please contact us with your Order ID and one of our team members will help you.Feedback now! If you would like to exchange items to a different style, you would have to return your items for a refund* (as per Return policy) and place a new order for the style you prefer.

* Please contact us before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached. Worn or dirty items will be returned back to you.

* We do not cover the shipping cost of exchanges, you will be responsible for the return postage and for the shipping and handling cost of shipping the exchanged items back to you. We recommend that you add tracking and insurance when sending items to us for your own protection, as we cannot be responsible for lost shipments. Shipping and handling charges are non-refundable.

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